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Hampton Shoe Email Club


How to Order/Shipping & Returns

Thank you for shopping with us.  If you have any questions, please email hamptonshoerepair@yahoo.com or call us at 1-800-242-8335. 

 

BUYING/ORDERING INSTRUCTIONS:

1. To purchase on our web site, simply pick your style then size and quanity and click the "add to cart" button.  

 

2.  Next screen shows your item in cart.  You can "proceed to checkout", "continue shopping" or "edit your cart".  Click "Proceed to checkout" to pay and complete your order. 

 

3.  SECURE CHECKOUT PAGE

 

Step 1:  Account details:  If this is your first time purchasing from our new site you are considered a "New Customer".  You may check out as a guest or you may register an account.  To make future purchases faster select "register an account".  All your information will be stored in your account EXCEPT credit card info so you do not have to enter it next time.  For your protection we do not store ANY credit card information.  We also DO NOT sell or trade ANY of our customer information with third parties.  You may also check out as a "Guest".  Info will not be stored and you will have to fill in new information next time you order. 

 

Step 2:  Billing Details:  Enter billing information.  If billing info is the same as your ship to address check mark the box "I also want to ship to this address".  Click "Bill to this address/ Bill & Ship to this address" button when finished.

 

Step 3:  Shipping Details:  If you are shipping to an address different from your billing address please fill out this area.  If you are shipping to your billing address this info is automatically added and you are sent to Step 4.

 

Step 4:  Shipping Method: All lower (CONUS) 48 states orders ship for free.  Please check "Free Shipping".  Alaska, Hawaii, U.S. territories and Canada shipping is $40 per item and will be invoiced separately.  If you are ordering multiple items to Alaska, Hawaii, U.S. territories or Canada, please contact us to discuss other rate options.    

 

Step 5:  Order confirmation:  Please review your order and information.  You may also enter Gift certificate or any coupon codes at this time.  Any additional instructions or comments can be submitted in the space provided and you may check the newsletter icon to receive future news and offers from Hampton Shoe.  Click "Proceed to payment" when finished.

 

Coupon Codes:  If you would like to receive coupon codes please subscribe to our email club.  Coupon codes are for online and phone orders only and not valid at our retail store in St. Louis, MO.  We send out emails once or twice monthly containing updated specials to our members.  Although Hampton Shoe has the legal right to set our own prices, some manufacturers place restrictions on how those prices may be advertised. Because many of our item's prices are lower than the manufacturer's "minimum advertised price", the manufacturer does not allow us to show you our final price until you take further action, such as placing the item in your shopping cart and entering our coupon code. Specific actions required may vary based on the manufacturer's minimum advertised price policy.

By ensuring we follow manufacturer advertising guidelines, Hampton Shoe is able to offer the very best pricing and value to our customers.

Placing your item in the cart and proceeding with checkout won't require you to purchase the product. Your item(s) can be removed from your cart if you decide not to go through with your purchase.

 

How would you like to pay?  Please select Credit card or Paypal  

Review your order and payment and submit.  You will receive online order updates from us concerning the progress of your order.  

If you have any questions or issues please contact us at 1-800-242-8335 or email at hamptonshoerepair@yahoo.com

 

ONLINE ORDER UPDATES

Once your online order is placed you will receive updates concerning the status of your order over the next few days.  Here are some examples of order updates and what they mean:

Awaiting payment:  You may have paid using an Echeck.  Once the Echeck clears our bank, your order will be advanced through our system.  An Echeck can take up to 4 business days to clear.  Once it clears your order will be updated to Awaiting Shipment.

Awaiting fulfillment:  We have received your order.

Awaiting shipment:  Your order has been processed and is in stock at either our retail store or warehouse.  Your order will be pulled from inventory, packed and shipped usually in 1 to 3 business days.

Awaiting pickup:  Your order is packaged and is waiting to be picked up by our shipping service.

Partially shipped:  You could receive this message if you ordered multiple items.  One item may be shipping from our store and the other may be shipping from the warehouse.  If this is the case, you will receive separate tracking for the individual packages.

Shipped:  Your order has shipped!  Package tracking is provided.

 

Phone orders are welcomed!

You may also place your order over the phone at 1-800-242-8335 using your Visa, Mastercard, American Express or Discover card. You may also order by phone and pay using a personal check or money order.  

Once your order is placed over the phone, we will verify the  product you ordered is in stock.  Once verified, simply mail us your check or money order for payment.  Once check/money order clears, you product will be shipped.

 

P.O. Box, Alaska, Hawaii and U.S. Territory Shipping cost

If you have a P.O. Box address please call for additional shipping cost and estimated delivery time.    

 

Alaska, Hawaii and U.S. Territory shipping cost is $40 per item.  All items to these locations are shipped via the USPS Priority Mail.  If you have any questions, please contact us before ordering.

 

Size and Fit

All brands can fit differently.  When you receive your footwear, please try them on a clean, carpeted surface for fit.  If you have any questions about fit please call us before you wear your footwear.  We attempt to use our 30 years of footwear experience to help you with sizing if needed however we cannot guarantee fit.  Buyer is responsible for cost on all return shipping related to size exchanges or returns. Unfortunately we cannot accept returns on footwear once wear marks are visible on the soles or uppers.      

If you have any questions about our products or sizing help, please contact us at Hampton Shoe. 

 

Returns & Exchanges

Buyers must contact Hampton Shoe via email or phone within 10 days of receiving your footwear to request a refund or exchange.

All items purchased from Hampton Shoe & Repair must be returned in LIKE NEW 

CONDITION IN IT'S ORIGINAL, UNDAMAGED PACKING MATERIAL.  
Please, only wear your new shoes or boots on a clean, carpet covered surface for fitting purposes.  ANY shoes with wear marks on the soles or uppers will not be authorized for  refund or exchange. 

We proudly offer "No Charge" refunds and exchanges.  You will never be charged a restocking or return fee.  Buyers are only responsible for shipping cost on returns, exchanges or refunds back to our store.  Please do not use shoe box as a shipping box.  Please wrap shoe box in either paper, plastic wrap or ship inside another box to prevent damage to shoe box.  Please do not apply address labels, shipping labels or write directly on shoe box.  A $6 fee will be charged if shoe box is damaged, defaced or unusable for resale.      

 

Returns and exchanges should be shipped to:

Hampton Shoe

Exchange/Return Dept.

5916 Hampton Avenue

St. Louis, MO  63109

Please include a copy of your receipt along with reason for exchange or return.

INTERNATIONAL ORDERS: 

Due to manufacturer policies we cannot ship to international destinations.  

Thank you for shopping with Hampton Shoe and AmericanMadeWorkBoots.com